At Illusiontravel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile application, or services.

1. Privacy

The management and protection of the personal data of the visitor / user of the services of the website www.illusiontravel.gr is subject to the relevant provisions of the Greek legislation (Law 2472/1997 on the protection of the individual and the protection of personal data as supplemented by the decisions of the President of the Commission for the Protection of Personal Data, as well as Law 2774/1999 and European Law (Directives 95/46 / EC and 97/66 / EC) In any case the website www. illusiontravel.gr reserves the right to change the terms personal protection on information of visitors / users and within the existing or potential legal framework. The use / visit implies acceptance of these terms.
All information and personal data of the user / customer are encrypted based on the SSL 128-bit encryption protocol.

2.What are cookies?

Cookies are small pieces of text files that are stored in the user’s browser when visiting a site. The information stored on the user’s computer may contain information such as what pages the user visited, the date and time of the visit, and a random and unique user ID. With this use, the site is able to store useful information for the user site browsing, as well as to read this information to provide the user with a unified browsing experience.

3.What cookies do we use on our site?

We use cookies on our Sites to manage sessions, provide personalized web pages and customize advertising and other content to reflect your specific needs and interests. Cookies can also be used to compile anonymous, aggregate statistics that allow us to understand how audiences use our websites and help improve their structure and content. We cannot verify your personal identity from this information. You can modify your browser settings to reject some or all cookies, except where absolutely necessary. Please be aware that some features are only available through the use of cookies and if you choose to decline cookies, these features may not be available. Generally there are the following categories of cookies used on our Sites.

4.Required cookies

The cookies that are absolutely necessary and are essential for the proper functioning of our sites, allowing you to browse and use their features, such as accessing secure areas or using the shopping cart. These cookies do not recognize your personal identity. Without these cookies, we cannot provide effective operation of our sites.

5.Functionality Cookies (Preferences)

These cookies allow websites to remember user choices such as username, language or region to provide enhanced and personalized features. They can also be used to provide user-requested services, such as viewing videos or using social media. The information collected by these cookies may become anonymous and may not track browsing activity on other sites. Failure to accept these cookies may affect the performance and functionality of the sites and may limit your access to their content.

6.Performance Cookies (Statistics)

These cookies collect information about how visitors use our sites, for example, which pages they visit most often, and if they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify a visitor. They are used solely to improve the performance of a website.

7.Promotional/marketing cookies

These cookies are used to provide content that best suits you and your interests. They can be used to send targeted ad/offers, limit ad serving, or measure the effectiveness of an ad campaign. These cookies may be used to remember the sites you have visited to determine which marketing channels are most effective and allow us to reward external websites and affiliates that have promoted you to us.

8.Third Party cookies

These cookies are placed by our partners on our behalf. These cookies collect data about your ad performance and your interaction with our sites. This data may be used by our affiliates to derive statistical conclusions and improve your visitor advertising experience.

9. Information We Collect

9.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Date of birth and gender
• Passport information and other government-issued identification
• Payment information (credit card details, banking information)
• Travel preferences and history
• Emergency contact information

9.2 Non-Personal Information

We may also collect non-personal information, including:

• Browser type and version
• Operating system
• Device information
• Cookies and similar technologies

10. How We Use Your Information

We use your information for the following purposes:

• To process and confirm your travel bookings
• To provide customer support and respond to inquiries
• To personalize your travel experiences and recommendations
• To send you promotional offers and newsletters (if you opt-in)
• To comply with legal and regulatory requirements
• To improve our services and website functionality
• To prevent fraud and enhance security

11. Information Sharing and Disclosure

We may share your information with:

• Travel suppliers (airlines, hotels, car rental companies, tour operators)
• Payment processors and financial institutions
• Government agencies for travel authorization purposes
• Third-party service providers who assist in our operations
• Business partners for joint promotions (with your consent)

We do not sell your personal information to third parties.

12. Data Security

We implement various security measures to protect your personal information, including:

• Encryption of sensitive data
• Employee training on data protection
• Access controls and authentication procedures

13. Your Rights and Choices

All users have the right to:

• Access, correct, or delete your personal information
• Opt-out of marketing communications
• Request a copy of your data
• Withdraw consent for certain data processing activities

14. International Data Transfers

As a travel agency, we may transfer your data internationally to fulfill your travel arrangements. We ensure appropriate safeguards are in place to protect your information during these transfers.

15. Children’s Privacy

Our services are not intended for children under 18. If you are under 18 years old we advise you to stop using this website emideately.

16. Changes to This Policy

We may update this Privacy Policy periodically. In such case we will update this page accordingly.